Upper Cumberland Business Directory – Refund & Advertising Policy
Effective Date: October 15, 2026
Website:www.uppercumberlandbd.com
1. Nature of Our Services
Upper Cumberland Business Directory provides digital advertising space, business profile listings, and promotional features. Because our service is completely digital and un-returnable, we do not offer traditional product returns, and all sales are generally considered final. Once an advertising package is purchased, billing resources, database space, and directory exposure are allocated immediately to your business profile.
2. Refund Eligibility
We want to support our local business community fairly. While we maintain a general “no refund” policy, exceptions are handled on a case-by-case basis under the following conditions:
- Accidental Duplicate Billing: If your credit card or payment method is mistakenly charged twice for the same package in a single billing period, we will issue a full refund for the duplicate transaction.
- System or Technical Errors: If a verified platform error or prolonged site outage prevents your paid listing from being publicly visible on our directory for an extended period, a partial or full prorated refund may be considered at our sole discretion.
- Listing Rejection: If your business listing submission does not comply with our Community Guidelines, Local Business Verification standards, or Terms of Service, your listing will be rejected, and a full refund will be issued automatically.
3. Ineligibility for Refunds
Refunds will not be issued under any circumstances for:
- “Change of Mind”: Deciding you no longer want the listing space after the profile has been published.
- Lack of Performance: We do not guarantee a specific volume of leads, website clicks, telephone calls, or physical foot traffic resulting from your listing.
- User Errors: Forgetting to fill out your listing, uploading incorrect information, or failing to utilize the features provided in your paid package.
- Profile Removal due to Violations: If your listing is removed from our platform because your business engaged in fraudulent activity, scams, or broke our local community standards, you forfeit your subscription payment.
4. Subscription Cancellations (Recurring Packages)
If you have subscribed to a monthly or annual recurring advertising plan, you may cancel your subscription at any time.
- How to Cancel: You can cancel directly through your Account Dashboard or by sending a cancellation request via our Contact Page.
- Timing: Cancellations must be submitted at least three (3) business days before your next scheduled billing date to avoid being charged for the subsequent cycle.
- Access After Cancellation: Upon cancellation, your paid listing benefits will remain active until the end of your current paid billing period. After this cycle concludes, your listing will either be downgraded to a free tier or hidden, depending on your package terms.
5. How to Submit a Claim
If you believe you qualify for a refund due to a billing error, please reach out to us within 14 days of the transaction date.
Processing: Approved refunds will be applied directly to the original payment method within 5 to 10 business days.
Contact Us: Please submit your request through our Official Contact Form.
Information Required: Include your full name, registered business name, email address associated with the account, and a brief explanation of the billing anomaly or issue.
Need help?
Contact us at uppercumberlandbd@gmail.com with refunds and returns listed in the subject line for questions related to refunds and returns.